IT Service Management
- ITSM assessments
- Service organisation
- Service catalogues
- Incident, Problem, Change and Request Management
- Monitoring and Event Management
- Configuration, Capacity and Availability Management
Service Level & Provider Management
- SLA and OLA
- Service reporting
- KPI and control models
- Provider governance
- Escalation and review structures
Process management
- Actual process analysis
- Target processes and BPMN
- Roles and responsibilities
- Process characteristics
- Digitalisation and automation
Public Administration
- Administrative processes
- FIM-based analysis
- Media-break-free sequences
- Combination of expertise, organisation and technical implementation
Our claim
The result is not a process manual for the cabinet, but a controllable model of processes, roles, interfaces, key figures and tool support.