Focus topic

Sensibly integrating AI - instead of just introducing a new tool

Artificial intelligence creates added value when technical benefits, suitable data and controllable operations interact. Five fields of action show how ITOM develops an idea into a secure, integrated and long-term sustainable AI solution.

1. Evaluate potential in a structured manner

A successful use of AI does not begin with selecting a model, but with a clear technical objective. In AI Advisory we create a reliable basis for decision-making and answer the central questions together:

  • Which use cases solve a relevant problem?
  • What measurable benefits are offset by the effort and risk?
  • What data is needed and what quality is it available?
  • What requirements arise for integration, data protection and security?
  • Which target architecture fits the existing one IT landscape?

2. Develop AI solutions in a user-oriented manner

Priorized use cases result in solutions that fit into existing workflows and make a concrete contribution. Depending on the task, we combine suitable models, data sources and integration modules, for example for:

  • Knowledge assistants based on released internal information
  • RAG systems with traceable sources and access rights
  • Analysis, summary and structuring of documents
  • Classification and intelligent forwarding of processes
  • AI-supported process steps with clear human control

3. Maintain sovereignty and control

Especially when it comes to sensitive data, it must remain traceable where information is processed and which components are used. Sovereign AI translates these requirements into verifiable architectural decisions:

  • controllable and needs-based isolated infrastructures
  • private knowledge assets with differentiated access rights
  • portable components and open interfaces
  • open source models where they make technical and operational sense
  • transparent data flows, logging and defined deletion concepts

4. Operate AI reliably and safely

An AI solution only remains valuable if quality, availability and costs can be controlled even after pilot operation. Managed AI combines platform operations and continuous improvement across the entire lifecycle:

  • Operation and monitoring of models, APIs and data components
  • Measurement of response quality, runtimes, usage and costs
  • Version, release and change processes for models and prompts
  • Protection against unauthorized access and misuse
  • Regulated troubleshooting and traceable operating documentation

5. Designing governance effectively

Responsible AI requires clear guardrails without unnecessarily slowing down innovation. We align roles, approvals and controls with the risk of the respective use case. The focus is on:

  • clear responsibilities for functionality, data and operations
  • risk-based testing and approval processes
  • transparency towards users and affected people
  • human decision-making sovereignty at critical points
  • Regular review of quality, safety and compliance with regulations

Our path from the idea to operation

We develop AI step by step and in a verifiable manner. Five coordinated phases reduce risks, create early insights and make the benefits measurable:

  1. 01

    Discover

    Specify the problem, target group and expected benefits and prioritize suitable use cases.

  2. 02

    Assess

    Assess data, risks, integration, economic viability and regulatory requirements.

  3. 03

    Design

    Determine target architecture, governance, security concept and measurable quality criteria.

  4. 04

    Pilot

    Test the solution with realistic data, measure results and improve them together with users.

  5. 05

    Operate

    Produce in a controlled manner, monitor and further develop based on reliable key figures.

Our principle:Not every process needs AI. A clear, measurable use case is more important to us than a technology-driven introduction.

Discuss AI use case

Turning AI potential into a reliable use case

We evaluate the benefits, database and risks together and determine the most sensible way to start - from assessment to controlled operation.

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